“People-Powered Transformation turns ambition into lasting performance by putting people at the centre of change across organisational levels.”
JOHANNA REISS,
SENIOR PARTNER
How we work
What makes our approach different
5 elements that distinguish our teams in the way we support transformations for our clients.
01.
DO & UNDERSTAND
_
We believe learning is most effective when it’s practical. Grounded in the latest learning science, we engage you and your teams in hands-on activities-so you don’t just learn concepts, you experience and truly understand them.
02.
THOUGHT PARTNERSHIP
_
We act as an extension of your team, in true partnership. We listen deeply, challenge constructively, and co-own outcomes—working side by side with you every step of the way.
03.
EXECUTION FOCUS
_
We turn blurry ideas into actionable initiatives. By bringing structure, focus, and momentum, we help your organisation translate strategy into real progress—with clarity and consistent follow-through.
04.
PRAGMATIC INNOVATION
_
We help you unlock the potential of new technologies like GenAl in a practical way. Staying at the forefront of innovation, we translate emerging technologies into hands-on solutions that accelerate real-world impact.
05.
PEOPLE CENTRICITY
_
We bring a strong human touch to everything we do. We build trusted relationships by listening, adapting, and working closely with your teams to achieve shared goals.
Our approach in practice
Boosting the performance of a Japanese field pharma team
Click the tabs to explore how each building block of our transformation approach came to life for a recent client engagement.
Initiative overview
A connected approach to transform a Medical team
A Medical Field Team at a top pharma company suffered from performance challenges across five core responsibility areas.
As part of a holistic transformation, BPI supported a 12+ month journey to strengthen field capabilities and improve performance. The initiative connected strategic priorities with practical tools, active learning, and real-world application. Examples of concrete impact include:
✓ Aligned leaders around shared priorities
✓ Co-created tools for stronger healthcare professionals’ engagement
✓ Built capabilities through realistic practice, with 100% workshop attendance and up to 23% confidence increase
✓ A clear attitude shift from resistance to motivation and sustained adoption through coaching and GenAI role-plays
Unified direction
Aligning leadership around shared medical priorities
We aligned with the Region and Japan Medical head as well as MA strategy lead and MA field lead to clarify the current situation, strategic priorities, and learning needs of the MS team. This created a shared direction and ensured the transformation stayed focused on real field priorities.
✓ Clarified capability needs via in-field diagnostic
✓ Aligned on medical strategic priorities
✓ Defined focus areas for the MS team and their managers
✓ Created a clear transformation roadmap with clear milestones
Actionable solutions
Co-creating practical tools for real field application
We co-created custom HCP engagement tools and a conversation scorecard to support planning, self-reflection, and manager evaluation. The tools built on best practices elsewhere in the organization, were tailored with Japanese culture and local ways of working in mind, then cross-checked with stakeholders to ensure they felt practical, relevant, and easy to apply in daily field work.
✓ Developed strategy-oriented HCP engagement tools and culturally relevant dialogue guidance
✓ Created a practical conversation scorecard, with clear behavioral anchors
✓ Cross-checked and embedded tools in day-to-day (meeting) routines and ways of working
Enabled teams
Building capabilities and confidence through active practice
We ran multiple virtual and face-to-face workshops in Tokyo where participants practiced HCP planning, insight generation, and realistic scientific conversations. The sessions focused on applying tools, receiving feedback, and building confidence through role-play.
✓ Ran interactive learning workshops that boosted awareness & insights
✓ Grasped how strategic priorities inform medical dialogue topics
✓ Strengthened use of newly developed scientific narratives
✓ Built confidence by role-playing HCP conversations, followed by peer feedback
Embedded change
Sustaining adoption through coaching and AI-enabled practice
After the learning workshops, we supported participants in applying their learning through field coaching, manager feedback, and AI avatar role-play in Virti. This helped reinforce new behaviors before and after real HCP conversations.
✓ Applied workshop learnings in the field with real HCPs
✓ Reinforced behaviors through manager coaching and in-field shadowing
✓ Practiced with AI avatars before and after real HCP conversations
✓ Field performance dashboard that reflected impact created
Flip the cards and discover more
Our solutions
Solutions for every transformation need
We help organisations respond to critical transformation challenges with focused, practical support.
Organisational agility
"GenAI is moving faster than my teams can absorb it, and executives demand impact, not just pilots. I need a realistic path to build capability at scale."
Example solutions
- Discovery diagnostic: Organisations entering transformation can lack a shared starting point. Our Discovery Diagnostic aligns leadership and other layers of the organisation on baseline performance, what works well and areas of focus, building the shared ground and accountability needed to move forward with confidence.
- Tailored learning journey: For teams that need to build confidence in a critical capability, we design tailored learning journeys with a strong practical angle, using a mix of engaging activities, blending group, self and on-the-job application — leaving skills that transfer back to real work from day 1.
- Cross-organisational Exchange Forum: When affiliate markets are pulling in different directions, our Exchange Forum surfaces shared insights and best practices to accelerate strategy implementation and align execution priorities across the network.
Strategy execution
"We have a critical product launch in six months, and I need every market and function genuinely ready, not just briefed."
Example services
- Leadership alignment: When leadership teams need to move from transformation strategy to execution, we help them build shared direction and delivery capacity, translating ambition into measurable organisational performance.
- Strategic roadmap development: Ambition without structure stalls. We develop pragmatic transformation roadmaps that connect capability priorities to current business needs, giving leaders and their teams clarity on where to focus and how to move.
- Excellence bootcamp: When cross-functional teams face tight launch timelines, our Bootcamps drive rapid alignment and sharper decision-making — leaving markets prepared and priorities clear ahead of go-live.
Team performance
"Our sales results have plateaued for two quarters despite a healthy pipeline. Seems like we have very inconsistent execution across teams."
Example services
- ‘Best Practice’ method development & testing: Getting a new way of working to land consistently across teams is a hard endeavour. We develop, test and embed it end-to-end, ensuring the approach is built with your people’s experiences, understood, applied and connected to the strategic goals behind it.
- Organisation/function academy: We help organisations think through every element, from strategic rationale and governance to curriculum architecture, delivery models and impact measurement. Then we fully support implementation, so the academy becomes a lasting capability asset rather than a one-off initiative, always anchored to real business impact.
- Performance reporting and dialogue: Teams that need to demonstrate and assess their strategic value partner with us to create dashboards and review routines that translate their activities into clear performance insights, giving leadership the evidence to guide decisions with confidence, anchored on real data and facts.
- Leadership development: Based on decades of experience working with global corporate executives, as well as in partnership with top-notch business schools, we create programs that can boost critical aspects of leadership across the organisations, from defining what it means for the leadership team, to deploying it at scale with dedicated initiatives and learning programs.
Culture & team dynamics
"We've redesigned our marketing process on paper. Now we need to actually change our people's mindset and how they work."
Example services
- Individual & team coaching: Sustained behavioural change at times struggles to happen through programmes alone. Our executive coaching journeys, delivered by a network of 15+ certified coaches with strong experience, creates the space for leaders and groups to translate learning into action, work through real challenges, and build the habits that make performance shifts stick.
- Impact measurement: All our programmes need to prove and improve their value, so we constantly work with our clients to define, monitor, and report on activity, outcomes, and impact, turning data into evidence that builds the case for continued investment. We then stand together with our clients to discuss the impact with teams and leadership, ensuring alignment and clear direction for any improvement required.
We need to get ready for the launch an innovative blood diagnostics device
Pharma sales force learning journey
SITUATION
- Client upscaling promotion of new diabetes device using cutting-edge technology and transforming blood diagnostics
- Urgent business need to prepare sales force to confidently & successfully sell new device
OBJECTIVES
- Comprehensively train sales force in knowledge of device (science & technological characteristics) and commercial excellence (value selling and installation & after sales support)
APPROACH
- Design & deliver comprehensive and highly engaging learning journey in full virtual context
- Pilot US training with roll-out in 6 additional countries
IMPACT
- High quality of the training program a winning point in their partnerships with distributors
- Objective achieved: increase in product sales within months of training
How can my team be more structured and impactful in insights generation?
Best practice for pharma medical team
SITUATION
- EU medical division of pharma multi-national needing to improve the way insights are gathered on products by the Medical field-force, to effectively prioritize brand initiatives
OBJECTIVE
- Develop a high-quality internal medical insights gathering process to enable strategic decisions
APPROACH
- Design & rollout insights generation best practice, integrating and building on clients’ existing successful strategies
- Develop dedicated digital app ensuring learning & application across entire medical field-force
IMPACT
- Pilot insights answered long-standing internal debate and shaped brand strategy
- Streamlined process & rapid collection and interpretation of data created strong example of innovation for other functions
Help me aligning my leadership team for a new phase
Executive team coaching NGO
SITUATION
- The newly established leadership team of a social impact organisation needed support in building team cohesiveness and strengthening leadership capabilities
OBJECTIVES
- Strengthen individual and group self-awareness
- Establish organisation’s ways of working and start 2022 planning
APPROACH
- Improving self-awareness: 360 assessment, individual coaching, workshop with personal reflection activities shared in small groups and plenary
- Establishing ways of working: introduce four key pillars of Heroic Leadership, adapt names to customer preference, brainstorm how to strengthen each pillar, then prioritising and creating a concrete action plan
IMPACT
- Increased awareness of strengths & limitations led client to adapt & materialise heroic ambitions
- Feedback deemed key to improve self-awareness, becoming main practice to develop

